Policy

At SAL Bags, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to provide a seamless experience, offering clarity and fairness.

Since most of our products are handmade and produced in limited quantities, we do not accept returns for change of mind. Returns and exchanges are accepted only when a product arrives damaged, defective, or incorrect.

Returns

SAL Bags accepts returns only in the event that the product is received damaged, defective, or incorrect. To initiate a return, please contact our team within 48 hours of receiving your order, providing clear images (and, where possible, an unboxing video) of the issue.

Exchanges

We offer an exchange if the product received is damaged, defective, or incorrect, subject to stock availability. Reach out within 48 hours of delivery and we will arrange an exchange. The replaced product will be dispatched within 2–4 business days of your return being verified.

Conditions for Returns

• Notify SAL Bags within 48 hours of receiving the damaged, defective, or incorrect product.
• Attach clear images (and an unboxing video, if available) showcasing the issue.
• The product must be unused and in its original packaging.

Refunds

Upon verification of the damage, defect, or error, we will issue store credit for the full purchase amount, redeemable on a future order at SAL Bags. We currently do not offer refunds to the original payment method.

We recommend recording a video while unboxing your order, as this helps us process damage or discrepancy claims smoothly.

Warranty

We stand behind the quality of our craftsmanship. If you experience a manufacturing defect within 30 days of receiving your order, please reach out and we'll do our best to resolve the issue. Normal wear and tear, accidental damage, or improper care are not covered under this warranty.

Order Cancellations & Modifications

Orders can be cancelled or modified within 12 hours of placing them. Once an order has been processed or shipped, changes may not be possible.

Contact Us

If you have any questions, please reach out to our team:

• Email: help.salbags@gmail.com
• WhatsApp: +91 8605340604

Last updated: July 2026